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Ongoing support

Easily integrate data from multiple data sources, transform and deliver structured and unstructured data that you can utilise for your travel business. We have a proven track record of delivering projects within the travel industry on specification, on budget and on time.

Unlock the full potential of your ProTAS software with our support services

Having reliable support and maintenance services for your software is crucial to ensure uninterrupted operations and stay ahead of the competition. At Procon Solution, we understand the importance of maximizing the efficiency and effectiveness of your ProTAS software.

That’s why we offer a range of comprehensive support services designed to cater to your unique needs and empower your business to thrive.

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Ongoing software support and maintenance

Keep your ProTAS software running smoothly with our proactive support and maintenance services. We understand that software updates and upgrades are essential to keep pace with evolving technology and industry standards. Our team of experts will handle all aspects of software maintenance, including installing patches and updates, so you can focus on driving your business forward. With our continuous monitoring and optimization, you can rest assured that your ProTAS software is always up-to-date and performing at its best.

Our support team is comprised of dedicated and passionate people, who take pride in delivering outstanding service to assist clients in making cost-effective and correct use of ProTAS.

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Dedicated technical support

Experience peace of mind with our dedicated technical support team available to assist you whenever you need it. Whether you encounter technical issues, have questions about software functionalities, or need guidance on optimizing your ProTAS software, our team is just a call or click away. We pride ourselves on delivering prompt and personalized support to ensure minimal disruption to your operations and maximum satisfaction with our services.

Technical support

Client portal access and account management

Whether you are a small travel agency or a large enterprise, the ProTAS system scales with your business. This means you can continue to reap the benefits of automation and efficient management as your business grows.

 
Client Portal
Training and education programme

Education and training programs

Empower your team with the knowledge and skills they need to leverage the full potential of ProTAS software. Our comprehensive education and training programs are designed to equip your staff with the expertise required to maximize productivity and efficiency. From basic software functionalities to advanced usage techniques, our training sessions are tailored to your specific requirements and delivered by industry experts. Whether you’re onboarding new employees or looking to upskill your existing team, our training programs will help you stay ahead of the curve and drive success for your business.
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Continuous improvement and innovation

At Procon Solution, we are committed to delivering cutting-edge solutions and staying ahead of the curve. We continuously invest in research and development to enhance the capabilities of our ProTAS software and incorporate the latest industry trends and best practices. With our commitment to innovation, you can trust that your ProTAS software will evolve with your business, enabling you to adapt to changing market dynamics and seize new opportunities.

Education & Training

The success of your ProTAS deployment is dependent on the expertise of the individuals charged with using, maintaining, and administering the system. Procon will train and mentor your staff to ensure they have the knowledge and skills to properly use, sustain, and evolve your deployed solution to meet your business requirements.

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What do our customers say...

“The constant evolution of the travel industry demands efficient tools that can handle tasks ranging from importing booking data from global distribution systems and other supplier reservation systems for booking confirmations, invoices, and reporting. Using Procon´s mid and back-office system throughout our offices has simplified our team’s collaboration across borders and enhanced our efficiency. ProTas is a game-changing solution for the travel industry.”
Kaj JensenHead of IT at JTB Europe Outbound
Closeup of Kaj Jensen from JTB Travel
“We all know the Mid-Backoffice system is the heart of any TMC tech stack, having a Supplier such as Procon allows our Partners access to not only a great product but a fantastic support team to go with it. Their eagerness to work with other Focus suppliers ensures we can offer our partners a seamless experience. The rise in popularity of the Pro-Tas solution is not only testament to the solutions offered, but to the Procon team as a whole.”
Dani IvesCommercial Manager at Focus Travel Partnership
Closeup of Dani Ives
“The transition to move into the Cloud with ProTAS was a logical step for us, and Kenneth and Jacob from Procon were great at keeping us informed and up to date during each step of the migration process, resulting in a very seamless move into ProTAS Cloud. Since the move, we’ve been able to work more productively and faster – the system is flexible and fast, and I am very satisfied with my overall experience.”
Gabriella BorfigaMid-Office Support Team Manager at Flightcentre Business Travel UK
Closeup of Gabrilla Borfiga
“When we started Sensen Travel, it was crucial to us that we had a solid system to handle our invoice workflow. Protas it a good and reliable system, and it fits perfectly with our needs and the customer service is excellent. I would recommend Protas to other travel agencies.”
Bergur ThomsenOwner Sensen Travel
Begur Thomsen
My knowledge of Procon and their mid- and back-office solution ProTAS, goes back to when I was a franchise member at VIA Travel Sweden. When we joined Arrive Agencies, I was confident that Procon remained the right mid- and back-office partner for Resehuset, and with their strong product offerings, we entered into a direct agreement with Procon. Our goal was clear: to continue streamlining and simplifying our internal system processes, and I am very pleased to see that ProTAS is helping us achieve these goals.

The Procon team made the entire process smooth and easy, and we have strengthened our partnership with Procon, which will ensure future needs for our business.
Stefan FalkResehuset Affärsresor
Stefan falk from Resehuset
We did a competitive tender to identify a new Mid/Back Office system that could cope with our every expanding business. As a Focus member ProTAS were brought to our attention due to the many client they have within the UK TMC space. The main reasons for change was to ensure automation was improved and to ensure that all bookings made, regardless of POS could be seamlessly fed into the back office system, regardless of booking type. This had been an issue for us for several years which was affecting the efficiency of our agents and holding the business back in terms of Automation and future processes.

It was also vital we had a cloud-based solution to ensure the changing landscape of the business. Since the implementation of ProTAS we have improved the touch points of the invoice parts of our agents job giving them more time to focus on the bookings for clients.

ProTAS has been a breath of fresh air and one I would recommend to any TMC looking to improve their mid/back office processes.
Gary Davies Head of Technology and Implementation ArrangeMY
Gary ArrangeMY